A health care user has a right:-
(a) to health care services;
(b) to participate in the decision-making affecting their personal health and treatment;
(c) to access available public health care services;
(d) to grant their informed consent prior to any health care service, including health treatment rendered, unless the user is unable to give informed consent in which case the provisions of Section 7 of the National Health Act will then be applicable;
(e) to emergency medical services at any health care establishment;
(f) to refuse health treatment: Provided that the condition concerned does not pose a serious risk to the health of
the public in general;
(g) to confidential treatment of all information, in written, verbal or electronic form regarding the user’s general health, any medical condition, diagnosis, prognosis and related health treatment;
(h) to an environment that is not harmful to their health; and
(i) to lodge a complaint in respect of health care services rendered as provided for in national legislation and in this Act, and have their complaint investigated and addressed.
