The procedures for laying complaints must-
(a) be displayed by all health establishments in a manner that is visible for any person entering the establishment and the procedure must be communicated to users on a regular basis;
(b) in the case of a private health establishment, allow for the laying of complaints with the head of the relevant
establishment;
(c) include provisions for the acceptance and acknowledgment of every complaint directed to a health
establishment, whether or not it falls within the jurisdiction or authority of that establishment; and
(d) allow for the referral of any complaint that is not within the jurisdiction or authority of the health establishment to the appropriate body or authority.
